![]() However, its user interface looks outdated compared to other cloud phone systems. All subscriptions include unlimited SMS and a variety of call management features. Contact the sales team for a quote.įreedomVoice offers excellent value for money with its flexible pricing and budget-friendly plans. Voice broadcasting: Send a voice message to a list of phone numbers.Toll-free directory listing: Have your toll-free business line listed in the national directory.Name and address capture: Capture the name and address of selected incoming calls (only 10 cents per successful lookup).Voicemail transcription: Pay an additional $10 per month for unlimited voicemail transcription.Hold music: For only $5 monthly, get access to FreedomVoice’s hold music library and choose from a large selection of genres, such as jazz, rock, house, and easy listening.Prices start at $100 per page, but you can request a custom quote. to help you create professional recordings for your auto-attendant. Professionally recorded greetings: FreedomVoice works with CDF Media Inc.All recordings can be viewed or downloaded on the call report tab. Call recording: Pay $5 monthly to record conversations on selected phone extensions.Each premium feature comes with extra fees to be added to your monthly subscription. Please take a look at what Easy On Hold has been doing with Asterisk and OnSIP cloud-based phone systems.FreedomVoice enables users to add specific services to enhance their virtual phone system’s functionality. We hope this hack will help you until FreedomVoice releases a new version with more user-friendly and flexible options. Be sure to mention that you want them played randomly. Press “5” to get to the folks who can help you upload your audio files.And while it took us several minutes of waiting on hold (listening to custom messages), we did get help from a very articulate, extremely helpful tech. This will also avoid the default hold music and activate your custom hold messages provided to FreedomVoice.įreedomVoice prides itself on quality customer service. An alternative is to use the automated attendant feature to pick up calls (no human), which will force callers to “press 1, press 2, etc.” to transfer the call to the desired extension.Callers will then hear the custom music and messaging from Easy On Hold. ![]() ![]() If a human answers the phone (such as a receptionist), transfer the call rather than park it with “hold”. Don’t use the hold button, if possible.The FreedomVoice customer service department can arrange to have these files played randomly, so callers won’t hear the some message every time they call. Have the Easy On Hold studio edit each paragraph of your hold messages into multiple, short audio files.The preferred audio file format is 8 Bit, 8kHz CCIT uLaw. Have Easy On Hold create a custom audio file with your greetings and marketing messages.If you’re a FreedomVoice customer and you want to maximize the effectiveness of hold messages, here’s a viable workaround. ” An upcoming version of the FreedomVoice CloudPBX may provide better options, we’ve been told. “It has been a friction point for current customers who find it frustrating. “I wish it wasn’t the case,” said the FreedomVoice technician we spoke with. This is the first we’ve heard of a “dual” queue, and find it unfortunate that the hold-button music can’t be changed. Friction Point For Customers and FreedomVoice While this transfer (or “forward”) is taking place, the caller will hear audio that may be provided by the FreedomVoice customer. Instead, the call is transferred to an extension. In this case, a call comes into your office and is not placed on “hold” (or “park” as it is sometimes called”). The “forward music” is audio that callers where while the call is being transferred to an extension. Yes, every FreedomVoice customer that is placed on hold will hear the same music (from the beginning each time). A FreedomVoice technician explains that this music is “hard-coded” and cannot be changed. If a call comes into your office, is answered by a human, and that human presses the “hold” button, the caller will hear a default music track that is imbedded in the FreedomVoice system. Oddly, FreedomVoice has two different music queues built into its hosted PBX system. Two Types Of Hold Messages / Music Queues Naturally, we wanted to investigate how custom hold messages can be used with FreedomVoice services. Among their offerings is a small business “cloud” PBX (a hosted phone system). Their website says they serve “over 200,000 entrepreneurs and small businesses”. Custom On Hold Messages Hack For FreedomVoice Cloud Phone SystemįreedomVoice is a telecom provider that has evolved into a cloud-based business phone system provider.
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